Terms of Use

Last updated: 2 August 2026

1. Who we are and what this covers GOLDX Prop ("GOLDX", "we") is operated by the GOLDX Prop team and reachable at support@gxprop.com. These Terms govern your use of the GOLDX Prop website (gxprop.com), the GOLDX Prop Android application, and the API behind them (together, the "Service"). By creating an account you accept these Terms, our Privacy Policy and our Risk Disclosure.

2. What the Service is - and is not GOLDX provides (a) trading signals for a limited set of instruments, (b) AI-assisted market analysis, (c) Rule Guard, which sizes and screens trades against the rules of the prop firm account you connect, and (d) an execution bot (Expert Advisor) that can place and manage trades on a MetaTrader 5 account you connect to us.

GOLDX is NOT a prop firm, a broker, an investment adviser or a portfolio manager. We do not issue evaluations, hold client funds, or set profit targets. We do not provide personal investment advice, and nothing in the Service is a recommendation that any trade is suitable for you. Your relationship with your prop firm and with your broker is yours alone, and their rules govern your account.

3. Eligibility You must be at least 18 years old and legally able to enter into contracts where you live. You may not use the Service where doing so would breach local law, or if you are subject to sanctions that prohibit us from dealing with you.

4. Your account You are responsible for keeping your login credentials secure and for everything done under your account. Tell us promptly at support@gxprop.com if you believe your account has been compromised. You may delete your account at any time from Settings, or at gxprop.com/delete-account - see the Privacy Policy for what deletion does.

5. Packages, connection slots and fees Access is sold as packages. A package grants signals and analysis for its validity period, and a "bot" package additionally includes one connection slot.

A connection slot is the right to have ONE prop account connected to the execution bot at a time. It is an entitlement on your account, not a licence tied to one particular prop account: (a) while an account is connected it occupies the slot; (b) running two accounts at the same time requires two slots, and the second is a separate charge; (c) when a challenge ends - passed, failed, or abandoned - or you disconnect the account, the slot is released and your next account connects at no further charge; (d) if your package lapses, slots included with it end with it, and connecting again requires an active package.

Prices are shown before purchase. Purchases made in the Android app are processed by Google Play and are also subject to Google Play's terms; purchases made on the website are processed by Stripe. We do not receive or store your card details.

6. Renewals, cancellation and refunds Renewable packages renew automatically at the end of each period until cancelled. Cancel on the website through the billing portal, or in the Android app through your Google Play subscriptions - cancelling stops future renewals and access continues until the end of the period already paid for.

Where a purchase was made through Google Play, refunds are handled under Google Play's refund policy. For purchases made on the website, contact support@gxprop.com within 14 days of a charge; we will consider refund requests in good faith, but we do not refund periods in which the Service was materially available to you, and we do not refund losses arising from trading.

If a payment is refunded or charged back, the entitlement it bought is withdrawn. Accounts already connected are not force-stopped mid-trade for this reason; instead the slot allowance is reduced, no new connection can be opened, and we may ask you to disconnect an account.

7. Connecting an account to the execution bot When you submit a prop account for connection you authorise GOLDX to log in to that MetaTrader 5 account with the credentials you provide, and to place, modify and close orders on it, within the ruleset bound to that account, until you disconnect it or the challenge ends.

You are responsible for the accuracy of what you submit: the login, server, password type, and above all the firm's rules (drawdown limits, drawdown basis, targets, minimum days, news restrictions, consistency and lot limits). We verify submissions before connecting and may reject one - you will be told the reason - but we cannot independently guarantee that a ruleset matches your firm's current rulebook. If your firm changes your account's rules, tell us.

You may pause, resume, take over manually, or disconnect the bot at any time. Disconnecting halts the bot and deletes the stored trading password.

8. Rule Guard is a safeguard, not a guarantee Rule Guard checks each trade against your account's live drawdown and rule state before sizing and sending it, and blocks trades that would put the account at risk of a breach. It reduces the likelihood of a breach. It cannot eliminate it: prices gap, connectivity fails, brokers requote, firms apply rules we do not receive, and market conditions can move an account past a limit between updates. You remain responsible for your account and for the consequences of any breach.

9. Acceptable use You may not: use the Service to circumvent or disguise a breach of a prop firm's rules; connect an account you are not authorised to trade; resell, redistribute or publish our signals or analysis; scrape, reverse-engineer, or attempt to derive the signal or execution logic; interfere with the Service's operation or security; or use another person's account.

10. Availability and changes We aim to keep the Service available but do not promise uninterrupted operation. We may add, change or withdraw features, packages and prices. Where a change materially reduces what you have already paid for, we will tell you in advance and you may cancel.

11. Suspension and termination We may suspend or terminate an account that breaches these Terms, that we reasonably believe is being used unlawfully, or where required by law or a payment provider. Where the breach is not serious we will normally warn you first. You may stop using the Service at any time.

12. Intellectual property The Service, including signals, analysis, the Expert Advisor, the rule library and all software, remains ours. Your use grants you a personal, non-transferable, revocable licence to use it for your own trading while your package is active. Content you create (journal entries, notes) remains yours.

13. Disclaimers and limitation of liability The Service is provided "as is" and "as available". To the fullest extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not liable for trading losses, for a failed or breached evaluation, for lost profits, lost payouts, lost data or lost opportunity, or for any indirect or consequential loss. Our total liability to you for any claim connected with the Service is limited to the fees you paid us in the three months before the event giving rise to the claim.

Nothing here limits liability that cannot lawfully be limited, including for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. If you deal as a consumer, your statutory rights are unaffected.

14. Indemnity You will indemnify us against claims and costs arising from your breach of these Terms, your breach of a prop firm's or broker's terms, or your use of the Service in a way these Terms prohibit.

15. Changes to these Terms We may update these Terms. When we do, the version number changes and the app asks you to accept the new version. Continuing to use the Service after accepting constitutes agreement.

16. Governing law and disputes These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident elsewhere, you keep the protection of the mandatory laws of your country of residence.

17. Contact support@gxprop.com