Frequently asked questions
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Is GOLDX a prop firm?
No. GOLDX doesn't issue evaluations or set its own profit targets. You bring an account from a firm you've already chosen, and GOLDX reviews signals and executes them inside that firm's rules.
What's the difference between a package and a connection slot?
The package is what gives you signals, analysis, Rule Guard and AI review. A connection slot is the right to have one prop account connected to the bot at a time — the Prop AI Pro package includes one. Running a second account at the same time needs a second slot; when a challenge ends or you disconnect, the slot is freed and your next account connects at no extra cost.
Can the bot breach my account’s rules?
Rule Guard checks every signal delivery against your account's live drawdown and rule state before it's sized and sent — deliveries that would risk a breach are blocked rather than executed and corrected after. It reduces the risk of a breach but cannot eliminate it: gaps, slippage and connectivity failures are outside anyone's control. See the Risk Disclosure.
Can I pause or stop the bot?
Yes — set your account’s bot mode to paused or takeover at any time from the Robot tab, or disconnect it entirely. Disconnecting halts the EA and deletes the stored MT5 password.
What if my firm isn't supported yet?
Pick "Others" in the firm picker and enter the rules yourself — that is a fully supported path. Also reach out on the Contact page with your firm and plan, and we'll add it to the rule library.
What happens to my slot when I pass or fail a challenge?
It's released. Mark the account passed, failed or abandoned (or just disconnect it) and the slot is free again — connecting your next account costs nothing more.
What happens to my MT5 password?
It is encrypted at rest with AES-256-GCM and never returned to the app. Only a SuperAdmin or Analyst can decrypt it, only to perform the connection, and every decryption is audit-logged. Disconnecting the account deletes it.
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